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Rider Information

Picture of a disabled person boarding a bus

Requesting a Ride

Contact your County Community Transportation Coordinator for eligibility information, arranging and scheduling a ride.

Customer Rights & Responsibilities

Rules and rights for using transportation disadvantaged services

Commission Ombudsman

The Ombudsman maintains the CTD Helpline to provide transportation disadvantaged customers with an avenue to voice concerns about the coordinated transportation system. In addition, the CTD Ombudsman provides information about the transportation disadvantaged program and refers callers to the appropriate Community Transportation Coordinator to apply for transportation disadvantaged services.

Email Commission Ombudsman at CTDOmbudsman@dot.state.fl.us.