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Contact Us

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CTD Ombudsman Helpline

The Ombudsman maintains the CTD Helpline to provide transportation disadvantaged customers with an avenue to voice concerns about the coordinated transportation system. In addition, the CTD Ombudsman provides information about the transportation disadvantaged program and refers callers to the appropriate Community Transportation Coordinator to apply for transportation disadvantaged services.

Assistance with resolving an American with Disabilities Act (ADA) issue

US Dept. of Justice - Civil Rights Division - ADA Information Line 1-800-514-0301
Disability Rights Florida at 1-800-342-0823

Business Hours

Monday through Friday 8 AM to 5 PM

Contact Numbers & Email

Telephone Number: 1 (800) 983-2435    OR    (850) 410-5700
Hearing & Speech Impaired: Call 711 (Florida Only) Florida Relay System
Email: CTDOmbudsman@dot.state.fl.us


Mailing Address

605 Suwannee Street, MS-49
Tallahassee, Florida 32399-0450

Office Location

3185 S Blair Stone Rd
Tallahassee, FL 32301