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Rider Information

Picture of a disabled person boarding a bus

Community Transportation Coordinator (CTC)

Every county in Florida has a designated CTC that is responsible for the coordination and delivery of quality, safe and cost effective transportation services for the transportation disadvantaged.

View the Community Transportation Coordinators by County

Requesting a Ride

Contact your County Community Transportation Coordinator for eligibility information, arranging and scheduling a ride.

  • Click Here to Find A Ride
  • Helping People Connect Brochure
  • Customer Rights & Responsibilities

    Rules and rights for using transportation disadvantaged services.

    View or download the Riders Rights & Responsibilities Document

    Commission Ombudsman

    The Ombudsman maintains the CTD Helpline to provide transportation disadvantaged customers with an avenue to voice concerns about the coordinated transportation system. In addition, the CTD Ombudsman provides information about the transportation disadvantaged program and refers callers to the appropriate Community Transportation Coordinator to apply for transportation disadvantaged services.

    Email Commission Ombudsman at CTDOmbudsman@dot.state.fl.us.